24/7 Dispatch
Tenants submit work orders through the portal any hour, with life-safety, water intrusion, HVAC failure and access events escalated to on-call engineering immediately.
Facilities & Engineering
Buildings fail on a schedule. So does our maintenance program.
Preventative service, documented inspections and disciplined vendor management keep systems running, tenants working and unplanned capital events rare.
How We Care For The Asset
Operations that protect uptime and value.
Preventative Programs
Scheduled RTU and chiller service, belt and filter cycles, roof and envelope inspections, backflow testing and generator exercise — on a calendar, not on failure.
Contracted Vendors
Licensed, insured and bonded trades under competitively bid service agreements for janitorial, landscaping, snow, elevator, fire alarm and mechanical.
Life-Safety Compliance
Fire alarm and sprinkler inspections, extinguisher and emergency lighting testing, elevator certifications and jurisdictional filings tracked to date.
Capital & TI Projects
Roof, HVAC, parking lot and tenant improvement work scoped, bid, permitted, supervised and closed out with warranties documented.
Spend Authority
You set the approval threshold. Anything above it comes with scope, photos, multiple bids and a recommendation before work is released.
Maintenance FAQ
Repairs, vendors and approvals
Who pays for building repairs — owner or tenant?
It follows the lease. Under NNN and modified gross structures, most operating repairs are recoverable through CAM; tenant-caused damage and inside-the-premises obligations are billed directly to the tenant. We code every invoice as recoverable, non-recoverable or capital when it is entered.
What qualifies as an emergency?
Anything affecting life safety, building security or continued occupancy — fire alarm activation, active water intrusion, gas odor, power or elevator failure, sewage backup, or loss of heat or cooling in occupied space. These dispatch immediately and the owner is notified same day.
Do you use in-house staff or contractors?
A mix, sized to the asset. Larger office buildings warrant assigned engineering coverage; flex, retail and smaller assets are served by contracted trades under negotiated pricing and response-time commitments.
How is deferred maintenance handled at takeover?
The transition inspection produces a prioritized deferred-maintenance list with cost ranges, split into immediate life-safety items, twelve-month operating work and multi-year capital planning.
Request a Property Analysis
Find out how your asset should be performing.
Request a complimentary property analysis. We review market rent, vacancy exposure, operating expense position, recovery capture and the management scope best suited to your asset.